FAQ
Compatible air compressor parts — common questions
Genuine versus compatible, part-number matching, minimum order, shipping and returns.
Are these genuine OEM parts?
No. Unless a quotation expressly says otherwise, we supply compatible replacement parts. Original-equipment names, trademarks and part numbers are used only to identify the machine or the part being replaced. We are not affiliated with, authorised by or endorsed by those manufacturers.
Are you affiliated with the OEM brands you mention?
No. Brand names identify the equipment you already run. We are an independent parts supplier, not a dealer, distributor or authorised service partner of those manufacturers.
Is a cross-reference a guarantee that the part will fit?
No. A cross-reference is a guide based on the information available to us. Before ordering, verify the part against the machine nameplate, model and serial number, or the manufacturer’s parts list. If you are unsure, send us a photo and the nameplate details and we will review it with you.
How do I find the right part?
Start with the part number printed on the old part, or with the machine nameplate: brand, model and serial number. If you only have a photo or a list, send it through Quick Order/Quote and we will cross-reference it.
Can you cross-reference an OEM part number?
Yes. Send the OEM brand and part number. We check our index and supplier references and tell you what we can offer, including where a fitment needs confirmation from the nameplate or a photo.
Is there a minimum order?
There is no fixed minimum. We quote line by line, so a single part and a full service list are both acceptable.
How quickly will I get a quote?
We aim to reply within one business day. Items that need a supplier check or a fitment review may take longer; we tell you what is still outstanding.
Do you ship worldwide?
Yes. We quote the shipping method and Incoterms with the price. Import duties and taxes are the buyer’s responsibility unless the quotation says otherwise.
What is the return window?
Other returns must be requested within 30 days of receipt, unused and in original packaging, with an RMA. Lubricants, custom or special-order parts and some OEM-referenced parts are final sale. Damaged or defective items are handled separately; see Shipping & Returns.
What warranty applies?
Parts carry a limited warranty of 12 months from delivery, unless the quotation states otherwise. It covers manufacturing defects and excludes wear, misuse, incorrect selection or installation, modification and contamination. See Warranty.
Who is responsible for compliance with local regulations?
You are. We do not guarantee that a part is suitable for your process or compliant with the pressure-equipment, electrical, environmental or workplace-safety rules of your country or industry. You are responsible for the application, permits and installation.
Do you sell complete compressors?
Not through this parts channel. Complete compressors and air systems are handled by Silverstone Air & Power at sind.ltd.
Do I need an account to request a quote?
You can start from Quick Order/Quote. Some features need a work-email account and a short business profile; we will guide you through that if it applies to your request.
Still unsure? Send the part number or nameplate model to contact@sind.ltd or use Quick Order/Quote.