Shipping & Returns

1. Destinations and methods

We ship worldwide. The method — express courier, air freight or sea freight — is chosen to match the size, value and urgency of the order and is stated on the quotation.

2. Processing and lead times

Each quotation states an indicative ship-by date. Stock items usually move faster than indent items. The date starts from order confirmation and, where required, receipt of payment or approved documents. We will tell you if a supplier check or fitment review is still outstanding.

3. Freight charges and duties

Freight is quoted with the order. Where the exact freight cannot be known until packing or carrier booking, we will confirm it with you before charging. Import duties, taxes and clearance charges are the buyer’s responsibility unless the quotation states otherwise. We provide the commercial invoice and packing list needed for clearance.

4. Large equipment

For large items such as receivers, dryers or bulky assemblies, freight may be quoted as “to be determined” and confirmed after packing. We will not dispatch until the freight and delivery arrangements are agreed.

5. Tracking and delivery

We send tracking details when the goods leave our control. If tracking does not update for an unusual period, contact us with the order number and we will follow it up with the carrier. Delivery timescales are estimates and not guaranteed unless we expressly agree to a guaranteed service.

6. Damaged or defective shipments

Inspect the carton before signing where possible, and ask the carrier to note any visible damage on the delivery document. Report damage, shortage or a wrong item within 7 days of delivery, with photographs of the packaging, label and contents, plus the packing list. If the packaging is intact but the product inside is damaged, tell us immediately. After review we will arrange replacement parts or a credit. For a verified transit-damage or defect claim, we will cover the return freight.

7. Returns due to our error

If we sent the wrong item or the item does not match the confirmed order, contact us for an RMA. We will provide the return address and instructions. We will send the correct item as soon as possible or credit the full original purchase amount, and we will cover the return freight.

8. Other returns

Other returns must be requested within 30 days of receipt. Items must be unused, undamaged and in original packaging, with proof of purchase. An RMA number is required; returns without one may be refused or delayed. After inspection we may deny a return or apply a restocking fee, generally up to 25% for stock items. Special-order and non-stock items may be assessed at the supplier’s restocking charge. Exchanges for in-stock items are normally accepted without a restocking fee; the price difference and freight are settled separately.

9. Final-sale items

Lubricants and chemicals, custom or special-order parts, cut-to-length items, and some OEM-referenced parts are final sale and cannot be returned, cancelled or refunded, except where they are defective or not what was confirmed. If you are unsure whether an item is returnable, ask before ordering.

10. Cancellations and refused shipments

Once an order has shipped it cannot be cancelled. If you refuse a shipment, it will be treated under the return policy, and freight and any restocking charge may be deducted. To cancel before shipment, contact us immediately; we will confirm whether the order can still be stopped.

11. Warranty claims

Warranty terms are in our Warranty page and on the quotation. For a claim, send the order number, part number, machine model and serial number, a description of the fault and photographs. We will confirm the next step before you return the part. Do not return a warranty item without an RMA.

12. Contact

Write to contact@sind.ltd with your order or quotation number, or start a new request from Quick Order/Quote. Credits are normally issued within 14 business days after we receive and inspect the returned item.

Last updated 7 November 2026. Silverstone Parts is a Silverstone Industrial business.